What happens if I don’t like the jewelry when I receive it ?
This happens to us all, so don’t worry. We’ve got your back.
Unless it is made-to-order, our jewelry is covered by a no-fuss money back
guarantee if it doesn’t impress. You’ve got seven days from the date of
receiving it to contact us and complete a returns form.
As soon as we’ve received the item back and it has been checked by one
of our experts, you will receive a full refund.
Returns Terms & Conditions
If for any reason you are not 100% delighted with your purchase from Olivia Davenport,
you can return it, as long as it is in its original condition and packaging with all
documentation, within seven days of receiving it.
Please note; the following items cannot be returned or refunded;
Items received more than 7 days before applying for the return.
Sale items where the item is purchased for 50%or more off the retail price.
Items that have been ‘Made to Order’.
Items that have been worn. Our experts will easily determine if this has been the case.
Items that have been altered in any way since they left our office.
(Alterations include, but are not limited to, ring-sizing, hallmarking, stone replacement, or re-polishing.)
As soon as we have received the item and it has been checked by
one of our experts, you will receive a refund in full.
We will only refund the amount you paid us, and not return shipping costs
or any taxes and/or duties paid.
Return shipping, including all costs, is the responsibility of the customer.
Obviously, we cannot refund items we don’t receive.
Please also note;
Items that are returned and then found by our experts to have been worn,
or damaged as a result of excessive wear and tear, will not be refunded.
Under these circumstances, the item will be returned to the customer
at the customer’s expense.
Upon completion of this form, our customer service team will validate
your purchase and qualify your return.
You are required to submit this form within seven days of receiving
your goods (date signed for with carrier)
Items MUST be returned using a registered service
with a tracking number that is provided to us.
They MUST be returned only to the address we provide you with,
using the label we provide.
We will send you a confirmation email when your return
has been received at our office.
We will send you a confirmation email when your return has been checked
by our experts, and your refund has been processed.
If you have any questions about returns and refunds, please contact us.